More customer friendly

Victor Unruh. Starkville MS

I used to use Quickbooks to quote HVAC replacement systems with options.  This usually required 2 or 3 pages in order to show several options with payment terms for each. This format was not very customer friendly and many times this resulted in unnecessary confusion on the part of the prospect or customer. 

It also took awhile to put this all together on our end.

Since switching to SilverBullet, the process is far more streamlined, the turnaround much quicker, it's concise, the presentation is slick, straightforward and is easy for any homeowner to understand.

With the terms & payments included with each option it is easy for the homeowner to quickly decide on which system will fit their priorities and their budget. 

The included financing link makes it quick, simple and private for the homeowner. 

Quite frequently, we end up selling 2-stage and variable-speed heat pumps rather than government-minimum products. 

3 weeks ago, a new customer was given 4 replacement options from $18,000+ to $28,000+. To my pleasant surprise, the customer chose the top-of-the-line variable-speed comfort system along with a new energy-efficient duct system. 

SilverBullet has seriously freed up some time for me so I can focus on other important responsibilities in our business. 

If you are not using Silver Bullet, you are passing up a lot of opportunities to increase customer satisfaction with the sales process, you're missing an opportunity to increase your bottom line and to optimize available man hours in your company. 

SilverBullet is not an expense, it's a smart investment! You need to do it now, don't put it off any longer!

Finally, SilverBullet customer service is fantastic! Our Success Coach was great in helping us with the initial setup process and with training us on simple, proven methods to ensure customer-centric sales success. He is patient and highly skilled at his craft! 

Our Success Manager has always answered any questions that we had in a timely manner.

She is friendly and personable and has helped to save us a lot of time by importing pricing updates into SilverBullet for us! 

I've spoken with the founder on several occasions as well. He is friendly and professional, too.

I can highly recommend the SilverBullet team to any and all prospective HVAC clients. 

Go for it, you'll be glad that you did in more ways than one. 

Use it every time, you're sure to get a return on your investment and enjoy the process along the way!

IN MEMORIAM

Sadly, our dear friend, Victor Unruh, died on August 23, 2024. You can read his obituary here.

Victor will be missed by family, friends, and the entire team at SilverBullet.

We continue to help his company thrive in his absence.